Warranty & Returns

SHIPPING POLICY

Most orders received before 2:00pm PST will ship the same day, provided the product ordered is in stock. Most orders received after 2:00pm will ship the next business day. Orders are not processed or shipped on Saturday, Sunday or any major holiday except by prior arrangement.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

WARRANTY INFORMATION

HiYZ offers industry-leading warranties for 1 to 2 years from the date of purchase on HiYZ products as well as select accessories. Please see the user manual for the specific length of your product’s warranty.

To ensure your full warranty and receive exclusive benefits, including faster customer support and Warranty, please click here to register your HiYZ product.

HiYZ takes the authenticity of our products and your experience as a valued customer seriously. Please only buy from our website (hiyz.vip), and Amazon, and HiYZ-approved retailers. Our authorized reseller on Amazon.com is "YCross." Purchases from other non-authorized resellers are not considered authentic goods and have no warranty.

CONTACT INFORMATION

For fast, courteous service, please email or complete our online form, and we will respond to your request within 24 hours.

Email: hiyzservice@gmail.com